Overview
Patriot Home Care INC., located in Pittsburgh, Pennsylvania, is a provider of home health care services. The agency aims to deliver superior service to clients while offering benefits to employees. Despite its mission, feedback from families highlights significant concerns regarding the quality of care and communication.
Services & Support
Patriot Home Care offers a range of home health care services, but many families have reported issues with caregiver reliability. Instances of caregivers not showing up for scheduled shifts have been noted, leading to dissatisfaction among clients. Additionally, there have been complaints about the agency’s communication, with families often needing to speak to multiple representatives regarding the same issues, which can be frustrating.
Care Approach & Staff
While some staff members have been described positively, particularly in training roles, others have been criticized for their lack of professionalism and empathy. Families have expressed concerns about the training and qualifications of caregivers, with reports indicating that some caregivers may not be adequately prepared for their roles. A trainer, referred to as Cinnamon, has received commendations for her effective training methods, suggesting that there are dedicated individuals within the agency.
Who They Serve
Patriot Home Care serves clients in need of home health care, including those with chronic illnesses and disabilities. However, families have voiced concerns about the agency’s ability to provide consistent and reliable care for their loved ones.
Room for Improvement
Multiple reviews indicate a need for improvement in communication and caregiver reliability. Families have reported difficulties in reaching office staff, with some noting that calls often go unanswered. Additionally, the agency has faced criticism for its handling of payroll issues and for not adequately addressing concerns raised by clients.
What Families Say
Feedback from families is mixed, with some praising individual staff members for their dedication, particularly in training roles. However, many reviews highlight significant dissatisfaction with the overall service, citing unprofessional behavior from staff, poor communication, and unreliable caregiver attendance. Some families have expressed a strong desire to switch agencies due to these ongoing issues.
Summary
Patriot Home Care INC. in Pittsburgh, Pennsylvania, aims to provide quality home health care services but faces substantial challenges in meeting client expectations. While there are positive remarks about specific staff members, particularly in training, the agency’s overall reliability and communication have been points of concern for many families.
