Overview
A Personal Touch Home Care Services, located in Pittsburgh, Pennsylvania, is dedicated to providing personalized home care for elderly and disabled individuals. Their mission is to help clients lead dignified and independent lives through compassionate and tailored care. The agency offers a variety of in-home health care services, including personal care and medication management, ensuring that the unique needs of each client are met.
Services & Support
The services provided by A Personal Touch Home Care Services include personal care and medication management, among others. They focus on delivering high-quality support that is both professional and personable. The caregivers are fully insured and licensed, ensuring a reliable and safe environment for clients.
Care Approach & Staff
The agency prides itself on a patient-centered approach, with an emphasis on understanding and addressing the specific needs of each client. Families have noted the professionalism and compassion of the staff, describing them as knowledgeable, passionate, and attentive. The agency allows clients to meet their caregivers beforehand, which helps in aligning expectations and preferences.
Who They Serve
A Personal Touch Home Care Services primarily serves elderly and disabled individuals in Pittsburgh and the surrounding Allegheny County area. Their goal is to provide quality, personalized care that allows clients to maintain their independence while receiving the support they need.
Service Area
The agency operates throughout Pittsburgh and the surrounding areas of Allegheny County, making their services accessible to a broad range of clients in need of home care.
Scheduling & Availability
Families have reported positive experiences with the agency’s scheduling, noting that care can often be arranged quickly. For instance, assessments and care schedules have been initiated promptly, even during challenging times such as the COVID-19 pandemic.
Insurance & Billing
A Personal Touch Home Care Services accepts private pay and is licensed to accept Pennsylvania Medicaid Waivers, providing options for families regarding billing and insurance.
What Families Say
Feedback from families highlights a strong sense of satisfaction with the services provided. Many appreciate the reliability and attentiveness of the caregivers, with one family expressing gratitude for the agency’s ability to meet their specific needs. However, there have been some concerns regarding the reliability of aides and the availability of backup support when needed.
Room for Improvement
While many families have had positive experiences, some have expressed concerns about the reliability of aides, particularly regarding the lack of backup when an aide is unavailable. Addressing these issues could enhance the overall service experience for clients.
Summary
A Personal Touch Home Care Services stands out for its commitment to personalized, compassionate care for elderly and disabled individuals in Pittsburgh, Pennsylvania. With a focus on understanding client needs and providing reliable support, the agency has garnered positive feedback from families, although there are areas for improvement in staffing reliability. Overall, they aim to be a trusted provider in the home care industry.
