Overview
Willowcrest, located in Philadelphia, Pennsylvania, is a hospital-based sub-acute skilled nursing care and rehabilitation facility on the campus of Jefferson Einstein Hospital. It aims to serve as a transitional space between hospital care and home for patients requiring rehabilitation and skilled nursing services.
Services & Support
Willowcrest provides skilled nursing and rehabilitation services. However, feedback from families indicates significant concerns regarding the quality of care and staff professionalism. Many reviewers noted long wait times for assistance and inadequate responses to patient needs, which raises concerns about the support provided to residents.
Care Approach & Staff
The care approach at Willowcrest has been criticized for a lack of compassion and professionalism among the nursing staff. Multiple reviews highlight experiences with rude and unresponsive nurses, leading to feelings of neglect among patients. Although some staff members, particularly in therapy and the infusion center, received praise for their attentiveness and professionalism, the overall sentiment reflects a troubling inconsistency in care quality.
Who They Serve
Willowcrest serves individuals requiring skilled nursing and rehabilitation services, including those recovering from surgery or other medical conditions. However, family members have expressed concerns about the facility’s ability to provide adequate care and support for vulnerable patients.
Living Options & Amenities
The facility’s physical environment has been described as outdated and poorly maintained. Reviewers noted cramped living conditions with shared rooms, limited privacy, and unsatisfactory bathroom facilities. Cleanliness was also a significant issue, with reports of dirty environments that do not meet expected standards.
Dining & Activities
While specific details about dining and activities were not extensively covered in the reviews, the overall impression suggests that the quality of service and patient engagement may be lacking, contributing to a negative experience for residents.
Room for Improvement
Many families have expressed serious concerns regarding the quality of nursing care, including long wait times for medication and assistance. Issues with cleanliness and maintenance of the facility have also been highlighted, suggesting a need for significant improvements in these areas.
Summary
Willowcrest in Philadelphia, Pennsylvania, aims to provide skilled nursing and rehabilitation services but faces considerable challenges based on family feedback. Concerns about staff professionalism, facility cleanliness, and patient care have been prevalent in reviews. While some staff members have been recognized for their kindness and competence, the overall experience reported by families indicates a pressing need for improvement in care quality and facility management.
