Overview
MPACHealth Monumental Post Acute Care, located in Philadelphia, Pennsylvania, is dedicated to providing extended care services to the community. The facility emphasizes a commitment to meeting the physical, psychological, spiritual, and social needs of residents and their families in a dignified and caring manner.
Services & Support
The facility offers a range of services including skilled nursing, physical therapy, and social worker support. These services are designed to promote independence and provide comprehensive care tailored to individual needs. The team focuses on coordinated healthcare, aiming to ensure that residents receive the attention necessary for their recovery and well-being.
Care Approach & Staff
MPACHealth strives to deliver coordinated care through a multi-disciplinary team. While some reviews highlight the dedication of physical and occupational therapy staff, concerns have been raised about the overall attentiveness of nursing staff. Instances of inadequate nursing care and unprofessional behavior from certain staff members have been reported, indicating a need for improvement in staff responsiveness and communication.
What Families Say
Feedback from families has been mixed. While some appreciate the therapy services and the care provided by specific staff members, others have expressed serious concerns about cleanliness and the overall environment of the facility. Reports of pest issues and dissatisfaction with housekeeping have been noted, contributing to a negative perception among some families. Additionally, experiences with the social worker and medical staff have been described as less than satisfactory, with claims of condescending attitudes and a lack of professional engagement.
Room for Improvement
Several reviews mention areas where the facility could enhance its services. The cleanliness of the environment and the responsiveness of nursing staff have been highlighted as critical issues that need addressing to improve the overall experience for residents and their families.
Summary
In summary, MPACHealth Monumental Post Acute Care offers a range of services aimed at supporting residents’ independence and recovery. While the facility has strengths in its therapy services, it faces challenges in maintaining a clean environment and ensuring consistent, attentive care from all staff members. Families considering this facility may want to weigh these factors carefully.
