Overview
Chapel Manor, located in Philadelphia, Pennsylvania, is a skilled nursing facility that provides a range of services including post-hospital short-term rehabilitation, long-term care, and respite care. The facility also features a specialized transitional care unit that offers cardiac management services and therapy available seven days a week. Chapel Manor is recognized as an AHCA Bronze Quality Award winner and partners with the We Honor Veterans program.
Services & Support
The facility offers a variety of services tailored to meet the needs of its residents, including skilled nursing care, rehabilitation, and hospice services. Reviews indicate that the staff is generally friendly and helpful, contributing to a supportive environment for both residents and their families. Many families have expressed satisfaction with the care their loved ones receive, particularly in the areas of physical therapy and rehabilitation.
Care Approach & Staff
Chapel Manor’s staff is noted for being professional and caring, with many families commenting on the positive interactions they have experienced. The team includes nurses and physical therapists who are dedicated to providing quality care. However, there are mixed reviews regarding the consistency of care, with some families expressing concerns about neglect and inadequate monitoring of residents’ health conditions.
What Families Say
Feedback from families has highlighted both positive and negative experiences. Many appreciate the friendly demeanor of the staff and the clean environment, with one reviewer stating that the facility is “very, very clean.” However, some reviews raise issues regarding neglect and communication, particularly related to the management of residents’ health needs. One family member shared a troubling experience regarding their loved one’s care, which raised concerns about oversight and proper monitoring.
Room for Improvement
While many families praise the staff and the care provided, there are notable areas that require attention. Concerns have been raised regarding the cleanliness of certain areas and the quality of food served. Additionally, some families have reported issues with communication and responsiveness from management, which could impact the overall experience for residents and their families.
Summary
Chapel Manor offers a range of skilled nursing and rehabilitation services in a generally supportive environment. While many families have had positive experiences with the staff and care provided, there are areas needing improvement, particularly in communication and oversight. Families considering Chapel Manor may find it beneficial to visit and discuss their specific concerns to ensure it meets their loved one’s needs.
