Overview
Vital Support Home Health Care Agency, located in Philadelphia, Pennsylvania, is dedicated to promoting Independent Living for individuals with disabilities. They offer a wide range of programs and resources aimed at assisting clients in remaining independent in their homes. Services include companionship, nursing care, rehabilitation, post-hospital care, and respite for family caregivers.
Services & Support
The agency provides a comprehensive array of home care services designed to meet the needs of individuals of all ages. Their team includes registered nurses, licensed practical nurses, physical therapists, occupational therapists, speech therapists, certified nursing assistants, home health aides, and medical social workers. Vital Support emphasizes customizing care plans in collaboration with families and healthcare providers to ensure that each client receives the appropriate level of support.
Care Approach & Staff
Vital Support is known for its multicultural and multilingual community outreach coordinators who are proficient in English and Spanish. This enables them to effectively communicate and provide services tailored to diverse client needs. Some families have highlighted the helpfulness and patience of the staff, particularly in navigating the services available for their loved ones.
What Families Say
Feedback from families has been mixed. While some have praised specific coordinators for their responsiveness and assistance, others have raised concerns regarding the agency’s billing practices and the quality of care provided. Issues related to payroll and the clock in/out system have also been noted, indicating that some families experienced challenges in these areas.
Room for Improvement
Several reviews pointed out dissatisfaction with the agency’s handling of financial matters, including issues related to billing and payroll. Families have expressed frustration over perceived discrepancies in payments and the responsiveness of the office staff to resolve these issues.
Summary
Vital Support Home Health Care Agency aims to support individuals with disabilities through a variety of home care services. While the agency has received positive remarks for its staff’s dedication and responsiveness, there are notable concerns regarding billing practices and administrative support. Families considering this agency may want to weigh both the strengths and challenges highlighted in the feedback.
