Overview
SYNERGY HomeCare, located in Philadelphia, Pennsylvania, provides non-medical in-home care services tailored to the needs of individuals facing aging, disability, illness, or injury. Their offerings include companion care, homemaking care, personal care, and transportation services. The agency emphasizes creating customized care plans to fit unique family situations.
Services & Support
The services offered by SYNERGY HomeCare encompass a range of needs, from basic companionship to more specialized personal care. They assist clients who are veterans, private individuals, or those utilizing long-term care insurance. Families can expect a focus on both immediate needs and long-term improvements in quality of life.
Care Approach & Staff
Reviews highlight that the staff at SYNERGY HomeCare are often described as compassionate and dedicated. Many families have expressed gratitude for the kindness and professionalism of the caregivers, noting their ability to provide exceptional care and respect to clients. The agency is recognized for its commitment to client satisfaction and has received accolades for outstanding service.
Who They Serve
SYNERGY HomeCare serves a diverse clientele, including elderly individuals and those with disabilities or chronic illnesses. Their services are designed to support clients who require varying levels of assistance, ensuring that care is appropriately matched to individual needs.
Service Area
The agency operates in Philadelphia, Pennsylvania, and is committed to providing in-home care solutions throughout the area.
Scheduling & Availability
SYNERGY HomeCare can provide caregivers immediately or at a time that suits the client’s needs. They offer flexibility in scheduling to accommodate the specific requirements of families.
Insurance & Billing
Some reviews indicate that families have experienced challenges related to insurance and billing processes. While many found the staff helpful, there were mentions of confusion and delays in communication regarding payments and insurance claims.
What Families Say
Families have shared positive experiences with SYNERGY HomeCare, particularly praising the dedication of the caregivers and the smooth onboarding process facilitated by the staff. One family noted how a caregiver formed a close bond with their loved one, which significantly enhanced their quality of life. However, there were also concerns raised about the reliability of aides, with some instances of no-shows reported.
Room for Improvement
Several families expressed concerns about the dependability of aides, with reports of caregivers not showing up as scheduled. Addressing these reliability issues could enhance the overall experience for clients.
Summary
Overall, SYNERGY HomeCare in Philadelphia, Pennsylvania, is recognized for its compassionate care and commitment to client satisfaction. While they offer a range of valuable services, some families have noted challenges with insurance and aide reliability. Nonetheless, many have found the staff to be dedicated and helpful during difficult times.
