Overview
Patriot Home Care Inc., located in Philadelphia, Pennsylvania, provides home health care services. However, feedback from employees and clients indicates significant challenges related to professionalism, communication, and payroll issues.
Services & Support
While Patriot Home Care Inc. offers home health care services, many clients have reported difficulties with the reliability of care. There are multiple accounts of caregivers not showing up, leaving patients without necessary assistance. Additionally, issues with communication have been highlighted, with clients struggling to reach the company for support.
Care Approach & Staff
The staff at Patriot Home Care Inc. has received mixed reviews. Some caregivers express frustration due to the lack of support and accountability from management. Reports indicate that staff members often face delays in payment, which can affect their ability to provide care effectively. There are also mentions of rudeness among some staff, contributing to a negative work environment.
Who They Serve
Patriot Home Care Inc. serves a variety of clients, including those requiring constant care, such as elderly individuals. However, clients have expressed concerns about the quality of care provided, particularly for vulnerable populations who depend on consistent and reliable support.
Service Area
The company operates primarily in Philadelphia, Pennsylvania, but specific details about the broader service area are not provided.
Scheduling & Availability
Numerous reviews indicate that scheduling can be problematic, with clients reporting that caregivers often do not show up as scheduled. There are also concerns about the company’s responsiveness, particularly during weekends when communication seems to falter.
Insurance & Billing
Concerns regarding payroll practices are prevalent among both employees and clients. Many have reported issues with receiving timely payments, with delays affecting caregivers’ financial stability. Clients have also noted difficulties with insurance coverage and the adequacy of health benefits offered by the company.
What Families Say
Feedback from families highlights a range of frustrations, particularly around the reliability of care and communication. Many families have experienced their loved ones going without care for extended periods, and there are numerous complaints about the company’s handling of payroll issues for staff.
Room for Improvement
There are clear areas where Patriot Home Care Inc. could improve. Enhancing communication with both staff and clients, ensuring timely payments, and providing more reliable scheduling would significantly benefit the overall experience for everyone involved.
Summary
In summary, Patriot Home Care Inc. faces substantial challenges regarding professionalism, communication, and payroll practices. While they provide home health care services in Philadelphia, the experiences shared by both employees and clients suggest that improvements are necessary to ensure consistent and quality care.
