Overview
One Helping Another Home Health Services, located in Philadelphia, Pennsylvania, provides non-medical home health aide and companion care services. They focus on supporting seniors, elderly individuals, and both mentally and physically challenged adults in the Greater Philadelphia area. Their mission is to enable clients to maintain their independence and comfort in their own homes.
Services & Support
The agency offers a range of services including caregiver assistance, emotional support, light housekeeping, and companionship. Their home health aides and companions are available for both short visits and around-the-clock care, ensuring that clients receive the attention and support they need to thrive in their home environments. This service is particularly beneficial for individuals transitioning back from assisted living, hospitals, or rehabilitation facilities.
Care Approach & Staff
Reviews reflect a generally positive view of the staff, with many clients noting their professionalism and caring nature. The owner is described as attentive and dedicated to ensuring that clients are satisfied with the care provided. Staff members are reported to be punctual and well-presented, which contributes to a sense of trust and reliability among clients.
Who They Serve
One Helping Another Home Health Services caters to a diverse clientele, including seniors, elderly individuals, and adults with mental or physical challenges. Their approach is centered on providing personalized care that allows individuals to remain in the safety of their own homes.
What Families Say
Overall, families have shared positive experiences with One Helping Another, highlighting the rewarding care and impeccable service they have received over the years. Many clients feel comfortable and appreciated, expressing a strong recommendation for the agency. However, there are concerns raised by a few individuals regarding customer service, suggesting that improvements could be made in communication and responsiveness.
Room for Improvement
While the majority of reviews are favorable, there are some criticisms regarding the agency’s customer service. A few clients have reported experiences of rudeness and a lack of care from some staff members, indicating that there may be areas for improvement in staff training and communication skills.
Summary
One Helping Another Home Health Services is a provider of non-medical home health care in Philadelphia, Pennsylvania, committed to helping clients maintain their independence at home. Their services are designed to support a variety of needs, and while many families express satisfaction with the care provided, there are some concerns about customer service that the agency may need to address.
