Overview
New Century Home Care, located in Philadelphia, Pennsylvania, is a prominent provider of comprehensive home care and home health care solutions designed to meet the unique needs of clients. The agency emphasizes personalized elder care, advanced medical services, and a commitment to fostering strong relationships with patients and their families.
Services & Support
New Century Home Care offers a variety of services, including respite care, dementia care, daily living assistance, and physical therapy. The agency is dedicated to ensuring that clients receive the support necessary to maintain their independence and comfort in their own homes. Caregivers and home health aides are trained to provide compassionate care tailored to each individual’s needs.
Care Approach & Staff
The staff at New Century Home Care is frequently described as compassionate and attentive. Many families have noted the dedication of the team to address concerns and solve problems promptly. A standout among the staff is a Homecare Liaison, who has received numerous commendations for his professionalism and commitment to client satisfaction. This focus on creating a nurturing environment is central to the agency’s care approach.
Who They Serve
New Century Home Care serves individuals of all ages, providing tailored home health services to meet the specific needs of each client. The agency is particularly focused on supporting elderly patients, ensuring that they receive the care necessary to maintain their quality of life at home.
Service Area
The agency operates within Philadelphia, Pennsylvania, offering its services to families in this region who are seeking home care solutions.
What Families Say
Families have shared a range of experiences with New Century Home Care. Many have praised the agency for its compassionate staff and effective communication. However, some reviews highlighted concerns about caregiver reliability and the need for better training in specific areas of care. Overall, the commitment to client satisfaction is a recurring theme in the feedback.
Room for Improvement
There have been mentions of caregiver reliability, with some families reporting instances where caregivers did not show up as scheduled. Additionally, a few reviews indicated that certain staff members lacked the necessary training to meet specific care requirements. Addressing these concerns could enhance the overall experience for clients and their families.
Summary
New Century Home Care in Philadelphia, Pennsylvania, is dedicated to providing compassionate, individualized home care services. While many families appreciate the attentive staff and the agency’s commitment to client needs, there are areas for improvement regarding caregiver reliability and training. Overall, New Century Home Care aims to create a supportive environment for its clients, helping them maintain independence and dignity at home.
