Overview
ICare Home Health, located in Philadelphia, Pennsylvania, is a home care agency that focuses on providing personalized health services at home. The agency also aims to unlock financial benefits for clients through insurance coverage, making it a unique option for families seeking support.
Services & Support
ICare Home Health specializes in delivering customized home care services tailored to meet the individual needs of their clients. They emphasize the importance of quality care and innovative community collaboration, which they promote as part of their mission to serve the community effectively.
Care Approach & Staff
The staff at ICare Home Health is described as friendly and professional, with many reviewers noting their dedication and passion for providing quality care. Families have highlighted the positive interactions with caregivers, who are reported to be knowledgeable and compassionate in their roles. However, there are mixed reviews regarding communication and professionalism, with some clients expressing dissatisfaction with the responsiveness and demeanor of certain staff members.
What Families Say
Feedback from families is varied. Some clients have shared positive experiences, recommending the agency for its helpful staff and quality care. Others have raised concerns about professionalism and follow-up, indicating that there are areas needing improvement. One review specifically mentioned a negative experience with initial communication, describing it as unprofessional. Conversely, other families expressed high satisfaction, particularly with the care provided to their loved ones.
Room for Improvement
While many families appreciate the care their loved ones receive, there are notable concerns regarding the consistency of professionalism and communication. Some reviews indicate that follow-up and customer service could be enhanced to better meet client expectations.
Summary
ICare Home Health in Philadelphia offers personalized home care services and financial benefits through insurance. While many families commend the quality of care and the dedication of the staff, there are mixed reviews about communication and professionalism. Families considering this agency may want to weigh the positive experiences against the reported challenges.
