Overview
Heart To Heart Home Care Agency, located in Philadelphia, Pennsylvania, is a home health care agency and resource center dedicated to providing a range of supportive services. The agency prides itself on its extensive list of offerings, which include light housekeeping, medication reminders, shopping and errands, companionship, meal preparation, and fall prevention.
Services & Support
The agency offers a variety of services designed to cater to the diverse needs of its clients. These services include light housekeeping, medication reminders, and assistance with shopping and errands. Additionally, Heart To Heart provides companionship and meal preparation, ensuring that clients receive both practical support and emotional care. The agency emphasizes trained and professional staff, which contributes to the high level of service reported by families.
Care Approach & Staff
Families have noted the professionalism and attentiveness of the staff at Heart To Heart. The employees are frequently described as caring and patient, which helps create a supportive environment for clients. The agency also ensures that caregivers receive proper training, and the paperwork involved is designed to be easy to understand. This focus on clear communication and thorough training is appreciated by families, making transitions smoother for those receiving care.
Who They Serve
Heart To Heart Home Care Agency serves a wide range of clients who require home health care services. The agency is particularly noted for its approach to involving family members, as seen in instances where clients have family members as caregivers, which can ease the transition into receiving care.
What Families Say
Reviews from families indicate a high level of satisfaction with Heart To Heart. Many have praised the company for its amazing customer service and the attentiveness of its employees. Clients have expressed appreciation for the professionalism and kindness of the staff, highlighting the positive experiences they have had with the agency. One reviewer noted the helpfulness of the receptionist, who provided valuable information during the onboarding process.
Room for Improvement
While many families have had positive experiences, there may be opportunities for the agency to continue enhancing its services based on client feedback.
Summary
Heart To Heart Home Care Agency stands out for its caring and professional staff, extensive service offerings, and commitment to clear communication with clients and their families. The agency’s focus on training and support helps foster a positive environment for those in need of home health care services. Families in Philadelphia can feel confident in choosing Heart To Heart for their care needs.
