Overview
Exceptional Hearts Home Care Agency LLC, located in Philadelphia, Pennsylvania, is dedicated to providing compassionate and dependable non-medical home care services. The agency connects aging and disabled individuals with trustworthy in-home attendants, allowing clients to maintain their independence while receiving the support they need in the comfort of their homes.
Services & Support
Exceptional Hearts offers a range of personal care services designed to promote safety, independence, and well-being for adults who require assistance with daily living. Their non-medical attendant services aim to alleviate the challenges associated with aging and illness. The agency provides around-the-clock services to ensure that clients receive continuous support and care, which is essential for those who need assistance at all hours.
Care Approach & Staff
The staff at Exceptional Hearts is frequently described as compassionate and professional. Many families appreciate the personalized attention their loved ones receive, with some clients feeling that their caregivers have become like family. However, there are also concerns regarding the training and professionalism of the office staff, with some reviews indicating that improvements could be made in customer service and internal communication.
Who They Serve
Exceptional Hearts serves a diverse clientele, including seniors and disabled individuals in need of home care assistance. The agency is committed to empowering clients to live independently and age with dignity, providing the necessary support to help them thrive in their own homes.
Service Area
The agency operates in multiple regions, including Central Pennsylvania, Lehigh Valley, and the Greater Philadelphia area. This broad service area allows them to reach a wide range of clients in need of home care services.
Insurance & Billing
It is important to note that Exceptional Hearts does not accept Medicare or private insurance. Some families have expressed concerns about the pay rates for staff, indicating that the compensation may not be competitive. However, the agency can assist clients in obtaining waiver-funded services, which may help alleviate some financial concerns regarding care.
Accessibility & Languages
Exceptional Hearts employs bilingual staff, enhancing their ability to communicate effectively with a diverse range of clients and families. This linguistic capability fosters stronger relationships and improves the overall care experience for those they serve.
What Families Say
Families have shared mixed experiences with Exceptional Hearts. While many appreciate the quality of care and the professionalism of the caregivers, there have been reports of poor customer service from the office staff. Some families have noted that interactions with the office can be frustrating, with experiences of rudeness and a lack of helpfulness when seeking information.
Room for Improvement
There are ongoing concerns about the training and professionalism of the office staff, with some reviews indicating a need for improvement in customer service. Additionally, the agency has faced criticism regarding internal communication and overall leadership.
Summary
Exceptional Hearts Home Care Agency LLC offers a variety of non-medical home care services in Philadelphia, Pennsylvania, aimed at supporting the independence and well-being of their clients. While many families commend the compassionate care provided by the staff, there are notable areas for improvement in customer service and office management. Families considering this agency may find value in the personalized care offered, but should be aware of potential challenges in communication and support from the office staff.
