Overview
Empire Home Health Care, located in Philadelphia, Pennsylvania, provides home health care and companion care services aimed at meeting the needs of clients with compassion, professionalism, and reliability. The agency emphasizes a team-oriented approach to ensure that both short-term and long-term care needs are addressed effectively for clients and their families.
Services & Support
Empire Home Health Care offers a variety of services, including personalized in-home care and support with activities of daily living. Their trained home health aides are dedicated to ensuring the comfort, convenience, health, and safety of their clients. The agency also provides care planning and scheduling to facilitate a smooth home health care experience.
Care Approach & Staff
The staff at Empire Home Health Care is frequently described as professional, kind, and patient. Many clients have noted the attentiveness of the aides, highlighting their ability to provide compassionate care. The agency prides itself on having a team that is not only trained but also committed to maintaining high standards of care.
Who They Serve
Empire Home Health Care serves a diverse clientele in the Philadelphia area, focusing on individuals who require assistance with daily activities, whether for short-term recovery or long-term care needs. The agency aims to provide personalized support tailored to each client’s unique situation.
What Families Say
Feedback from families indicates a mix of experiences. While many have praised the professionalism and attentiveness of the staff, there have been concerns regarding communication and timely payments. Some reviews reflected dissatisfaction with the payroll process, citing delays and a lack of responsiveness from management. However, numerous clients have expressed gratitude for the quality of care received, particularly noting the patience and kindness of the staff.
Room for Improvement
Several reviews highlighted issues with communication, particularly regarding payroll and response times from management. Clients have expressed frustration over delays in payment and a perceived lack of accountability from the agency. Addressing these concerns could enhance the overall experience for both staff and clients.
Summary
Empire Home Health Care in Philadelphia, Pennsylvania, offers a range of home health care services delivered by a professional and caring staff. While many families appreciate the quality of care and the compassion shown by aides, there are notable concerns about communication and payroll issues that the agency may need to address to improve client satisfaction further.
