Overview
Always Best Care Senior Services, located in Philadelphia, Pennsylvania, is a home health care provider that aims to support seniors and individuals with disabilities. Despite its mission to offer dedicated care, there have been numerous concerns raised by clients regarding the quality of service and professionalism.
Services & Support
Always Best Care provides a range of services designed to assist seniors and those with disabilities, including home care and assisted living referral services. The company emphasizes matching clients with appropriate living options and ensuring that care is delivered in a comfortable setting. However, client feedback indicates that there may be issues with the reliability of services, including scheduling and coverage.
Care Approach & Staff
The agency promotes a team of caring professionals who are supposed to work together to provide the best possible care. Despite this, several reviews highlight concerns about the training and professionalism of caregivers. Some families reported that caregivers were not adequately prepared to meet the needs of clients, particularly those with disabilities.
Who They Serve
Always Best Care serves seniors and individuals with disabilities in Philadelphia and the surrounding areas. However, feedback suggests that the agency may not be well-suited for younger individuals with disabilities, as some clients felt that the staff struggled to relate to their specific needs and challenges.
What Families Say
Reviews from families express significant dissatisfaction with the services provided by Always Best Care. Many have described the company as unprofessional, with poor communication regarding scheduling and coverage. Instances of caregivers being late or not showing up at all were noted, leading to frustration among families who rely on consistent care. Some clients felt that the agency took advantage of vulnerable individuals, highlighting a lack of accountability in managing complaints and concerns.
Room for Improvement
Common themes in client feedback indicate a need for improvement in communication, caregiver training, and overall professionalism. Families have expressed a desire for better recognition of dedicated staff and more effective handling of incidents and complaints.
Summary
Always Best Care Senior Services in Philadelphia strives to provide essential support for seniors and individuals with disabilities. However, the agency faces challenges in delivering reliable and professional care, as reflected in client experiences. Families considering this service may want to weigh the feedback carefully and assess whether it aligns with their expectations for care.
