Overview
Oak Hill Village (Center for Rehabilitation and Nursing), located in Middletown, Pennsylvania, is a Continuing Care Retirement Community that offers a range of lifestyle options including independent living, personal care, memory care, short-term rehabilitation, and traditional skilled nursing. The facility emphasizes a nurturing environment with personalized care, aiming to ensure residents enjoy a comfortable and fulfilling lifestyle.
Services & Support
The community provides various services tailored to individual health needs, including assistance with daily activities, physical therapy, occupational therapy, and social worker support. However, reviews indicate significant issues with communication, particularly regarding updates and responses from social workers. Families have expressed frustration over the lack of timely communication about their loved ones’ status and care needs.
Care Approach & Staff
While some positive experiences have been noted regarding the nursing staff’s attentiveness, many reviews highlight concerns about the overall quality of care. Families have reported instances of long wait times for assistance, particularly when residents needed help with bathroom access, leading to distressing situations. The staff is described as sometimes overwhelmed, which affects their ability to provide timely care.
Dining & Activities
Dining experiences at Oak Hill Village have received mixed feedback. Some residents and families have criticized the quality and variety of food, with specific complaints about breakfast options and dietary restrictions not being adequately addressed. Activities are mentioned as a positive aspect, though the frequency and organization of these activities may vary.
Room for Improvement
Several reviews point to a need for improvement in communication between staff and families, as well as enhancements in the cleanliness of the facility and the quality of food served. Issues such as inadequate response times for call bells and the need for better staffing levels were also highlighted, indicating areas where the facility could enhance its service delivery.
Summary
Overall, Oak Hill Village (Center for Rehabilitation and Nursing) provides a range of care options for seniors in Middletown, Pennsylvania. While some residents have had positive experiences, significant concerns regarding communication, care quality, and dining options have been raised by families. Prospective residents and their families may want to consider these factors when evaluating the facility.