Overview
Home Instead, located in Luzerne, Pennsylvania, provides a range of in-home care services designed to support seniors as they age. The agency focuses on delivering personalized care tailored to the specific needs of clients and their families. Their team of trained CAREGivers is dedicated to ensuring that clients receive compassionate support in the comfort of their own homes.
Services & Support
Home Instead offers various services, including companionship care, personal care, meals and nutrition assistance, transportation, household duties, respite care, and hospice care support. They also provide 24-hour care for those who require constant assistance. Each CAREGiver undergoes comprehensive training to ensure they can deliver high-quality, individualized care.
Care Approach & Staff
The staff at Home Instead is frequently described as compassionate and understanding. Families appreciate the kindness and patience exhibited by caregivers, which helps create a comforting environment for clients. The agency places a strong emphasis on matching caregivers with clients to foster positive relationships, which many families have found beneficial.
Who They Serve
Home Instead serves seniors and their families, helping them navigate the challenges of aging at home. The agency provides care for individuals with various needs, including those requiring assistance after hospitalization, as well as ongoing support for chronic conditions.
What Families Say
Families have expressed high satisfaction with the services provided by Home Instead. Many reviews highlight the professionalism and friendliness of the caregivers, noting that they treat clients with respect and dignity. Additionally, families appreciate the agency’s responsiveness and willingness to accommodate specific care needs. Some families have mentioned occasional challenges with caregiver consistency, but overall, the feedback remains overwhelmingly positive.
Room for Improvement
While many families have had positive experiences, there have been mentions of caregiver turnover and last-minute cancellations, which some found inconvenient. Ensuring consistent staffing could enhance the overall experience for families relying on Home Instead’s services.
Summary
Home Instead in Luzerne, Pennsylvania, is a trusted provider of in-home care services, offering a variety of support options for seniors. With a compassionate approach and a focus on personalized care, the agency has garnered positive feedback from families who value the dedication and kindness of the staff. While there are areas for improvement regarding caregiver consistency, many families feel reassured knowing their loved ones are in capable hands.
