Overview
Comfort Keepers Home Care, located in Luzerne, Pennsylvania, provides in-home care services designed to help seniors and disabled individuals live independently and comfortably. Their caregivers travel to clients’ homes to deliver personalized care, ensuring that clients receive the best support possible in a familiar environment.
Services & Support
Comfort Keepers offers a variety of services including elderly care, companion care, respite care, and specialized care for conditions such as Alzheimer’s and Dementia. Their goal is to maintain the dignity and independence of seniors while providing peace of mind to their families. Care plans are tailored to meet the unique needs of each individual, allowing for a flexible approach to care.
Care Approach & Staff
The agency emphasizes the importance of communication between caregivers and clients, which is viewed as essential for effective care. Many reviewers have noted the compassionate and professional demeanor of the staff, highlighting the dedication of caregivers who strive to provide quality service. The agency is also recognized for its supportive work environment, with a commitment to promoting from within, as a significant portion of the administrative staff has experience as caregivers.
Who They Serve
Comfort Keepers primarily serves seniors and disabled individuals in need of assistance to maintain their independence at home. Their services are designed to cater to the specific needs of each client, ensuring personalized care that aligns with individual circumstances.
What Families Say
Feedback from families indicates a mix of experiences. Many appreciate the compassionate care provided by their caregivers, with specific mentions of staff members who are described as sweet, caring, and professional. However, there are concerns regarding communication and reliability, with some families reporting issues such as unreturned calls and caregivers not showing up as scheduled. This inconsistency has led to frustration for some clients and their families.
Room for Improvement
While many families express satisfaction with the care provided, there are notable concerns about communication and scheduling. Some clients reported difficulties in reaching the office and instances where caregivers did not arrive as planned. Addressing these issues could enhance the overall client experience and satisfaction.
Summary
Comfort Keepers Home Care in Luzerne, Pennsylvania, aims to provide high-quality in-home care that allows seniors and disabled individuals to live independently. While many clients praise the compassion and professionalism of the caregivers, there are areas for improvement, particularly in communication and reliability. Families considering Comfort Keepers may find value in the personalized care approach but should be aware of potential challenges in service consistency.
