Overview
Lebanon Skilled Nursing and Rehabilitation Center, located in Lebanon, Pennsylvania, offers skilled nursing care and rehabilitation services in a post-hospital setting. The facility aims to provide individualized care tailored to the needs and interests of each resident, ensuring a comfortable environment during their recuperation.
Services & Support
The center provides a range of services including skilled nursing, rehabilitation, and hospice care. The clinical and therapy teams are experienced in delivering specialized care, focusing on the individual needs of residents. However, feedback indicates significant concerns regarding the adequacy of care and responsiveness of the staff.
Care Approach & Staff
While some reviews highlight the kindness and helpfulness of certain staff members, others express serious dissatisfaction with the overall level of care. Reports of inadequate attention to residents’ needs, including long wait times for assistance and lack of proper hygiene practices, have raised alarms among families. Some staff members have been noted for their professionalism and friendliness, particularly in the therapy department.
Who They Serve
Lebanon Skilled Nursing and Rehabilitation Center serves individuals requiring skilled nursing care, rehabilitation services, and hospice care. The facility has received mixed reviews from families of residents, with some praising the therapy services while others report distressing experiences regarding the care provided.
Levels of Care
The center offers skilled nursing care, rehabilitation, and hospice services. However, families have raised concerns about the facility’s capability to provide adequate rehabilitation, with some indicating that it may be more suited for end-of-life care rather than intensive rehabilitation.
Living Options & Amenities
Feedback on the living conditions and amenities has been largely negative, with reports of cleanliness issues and inadequate facilities. Residents have noted that the environment does not meet their expectations for comfort or safety, with some describing the surroundings as depressing and poorly maintained.
Dining & Activities
Concerns have also been raised regarding the quality of food served at the facility, with some reviews describing it as unappetizing. The dining experience seems to contribute to the overall dissatisfaction among residents and their families.
What Families Say
Family reviews reflect a stark divide in experiences. While some have praised the therapy services and the attentiveness of certain staff members, many others have reported distressing experiences, including inadequate care and poor communication from the staff. Some families have expressed a strong desire to relocate their loved ones due to these issues.
Room for Improvement
There are significant areas for improvement noted by families, including the need for better staffing levels, improved hygiene practices, and more effective communication. Concerns about the overall environment and the quality of care provided have been highlighted as critical issues that need to be addressed.
Summary
Lebanon Skilled Nursing and Rehabilitation Center offers skilled nursing and rehabilitation services, but the experiences of families indicate serious concerns regarding the quality of care and the adequacy of staff support. While some staff members are commended for their kindness and professionalism, the facility faces criticism for insufficient attention to residents’ needs and poor living conditions. Families considering this facility should weigh the mixed reviews carefully.
