Overview
Hands On Nursing, located in Lebanon, Pennsylvania, is a home health care provider that offers a range of services aimed at supporting individuals in their homes. With 17 years of experience in the community, the organization emphasizes compassion and respect in their caregiving approach. They provide services that range from light housekeeping and companionship to more complex skilled nursing and hospice care.
Services & Support
Hands On Nursing offers a variety of services designed to meet different needs. Their offerings include light housekeeping, companionship, skilled nursing, and hospice care. The organization is known for its ability to respond quickly to service requests, providing flexibility and support to families in need.
Care Approach & Staff
The staff at Hands On Nursing is described as caring and compassionate, with many caregivers treating clients like family. However, there are mixed reviews regarding the professionalism of some staff members, particularly in relation to communication and adherence to care protocols. Some clients have reported experiences with caregivers who did not follow through on scheduled tasks or who engaged in inappropriate conversations.
Who They Serve
Hands On Nursing serves a diverse clientele, including elderly individuals who require assistance with daily activities and skilled nursing care. Their services are particularly beneficial for families who need support to keep loved ones safe and comfortable in their own homes.
Service Area
The organization primarily serves Lebanon County, Pennsylvania, and is known for being a local resource for home health care.
Scheduling & Availability
Hands On Nursing is noted for its flexibility in scheduling, which is crucial for families dealing with changing circumstances. However, some reviews indicate that there have been issues with timely communication regarding scheduling, leading to frustration among clients.
What Families Say
Feedback from families is mixed. Many express gratitude for the compassionate care provided by some staff members, highlighting the peace of mind it brings when caring for loved ones from a distance. Conversely, there are several complaints regarding unprofessional behavior from certain staff, including failure to follow through on care tasks and poor communication from office personnel.
Room for Improvement
There are noted areas for improvement, particularly concerning the professionalism and training of some caregivers. Several reviews mention instances where caregivers did not meet expected standards of care or communication, leading to dissatisfaction among clients.
Summary
Hands On Nursing offers a range of home health care services in Lebanon, Pennsylvania, focusing on compassionate support for individuals in need. While many families appreciate the dedication and care from certain staff members, there are significant concerns regarding professionalism and communication that the organization may need to address. Families considering this provider should weigh both the positive experiences and the reported challenges.
