Overview
Angels On Call Home Care, located in Lebanon, Pennsylvania, provides a range of in-home health care services aimed at delivering personalized and compassionate support to families. The agency emphasizes reliability and honesty in its care approach, ensuring that clients feel secure and well-cared for in their own homes.
Services & Support
Angels On Call offers a comprehensive suite of services tailored to meet the unique needs of each patient. Their offerings include assistance with daily household tasks, personal care support such as bathing and dressing, companionship for social interaction, medication reminders, and meal preparation. They also provide specialized services for individuals with disabilities and veterans, ensuring a broad spectrum of care options.
Care Approach & Staff
The agency focuses on delivering personalized care, with an emphasis on understanding the specific needs of each client. Staff members are described as friendly and professional, contributing to a positive atmosphere for both clients and employees. Flexibility in scheduling is noted as a strong point, allowing caregivers to adapt to the varying needs of clients.
Who They Serve
Angels On Call serves a diverse clientele, including elderly individuals, people with disabilities, and veterans. The agency aims to provide support that enhances the quality of life for these individuals, ensuring they receive the care and attention necessary to maintain their independence.
What Families Say
Feedback from families is mixed. Many clients appreciate the supportive and friendly nature of the staff, highlighting effective communication and flexibility in scheduling. However, there are significant concerns raised about staffing reliability, with some families reporting instances of missed visits and inadequate training of caregivers. A few reviews express serious dissatisfaction regarding care quality and accountability, indicating that experiences can vary widely.
Room for Improvement
Several families have noted challenges with staffing consistency and communication regarding caregiver availability. Some reviews mentioned serious concerns about the qualifications of certain staff members and accountability for lost items, suggesting a need for improved oversight and training within the agency.
Summary
Angels On Call Home Care in Lebanon, Pennsylvania, offers a variety of in-home health care services designed to provide compassionate and personalized support. While many families appreciate the flexibility and friendly staff, there are notable concerns regarding staffing reliability and care quality. Families considering this agency should weigh the positive aspects against the reported challenges to determine if it aligns with their needs.
