Overview
American House, located in Lebanon, Pennsylvania, is a family-owned personal care home with over 20 years of experience in providing assisted living services. The facility aims to create a nurturing and supportive environment for its residents. American House has recently opened a new community at 25 S Ninth Street, expanding its services to better cater to the needs of the local population.
Services & Support
American House offers assisted living services designed to support residents in their daily activities while promoting independence. The staff is dedicated to ensuring that residents receive the necessary care and support to thrive in their living environment.
Care Approach & Staff
The care approach at American House emphasizes a family-oriented atmosphere. However, feedback from residents and their families indicates serious concerns regarding staff behavior and the overall quality of care. Reports highlight issues of neglect and a lack of compassion from some staff members, which has raised significant alarm among those familiar with the facility.
Who They Serve
American House serves individuals seeking assisted living arrangements. The community is designed for those who require some level of support with daily activities but wish to maintain their independence.
Room for Improvement
Several reviews express dissatisfaction with the quality of care provided at American House. Concerns include reports of neglect and unprofessional behavior from staff, indicating a need for improvement in both care standards and staff training.
Summary
While American House aims to provide a supportive living environment for its residents, feedback suggests that there are significant areas needing attention, particularly regarding staff conduct and resident care. Families considering this facility should weigh these concerns carefully as they explore options for assisted living in Lebanon, Pennsylvania.
