Overview
Serenity Hospice of Pennsylvania, located in Lancaster, Pennsylvania, is dedicated to serving the hospice and end-of-life needs of its patients. The organization emphasizes compassionate care and support for both patients and their families during difficult times.
Services & Support
Serenity Hospice offers a range of services designed to enhance the quality of life for individuals facing serious illnesses. Their hospice care includes personalized plans for pain and symptom control, assistance with daily living activities, and emotional and spiritual support from counselors and chaplains. The team is committed to providing comfort and dignity, ensuring that patients receive the care they need.
Care Approach & Staff
The care approach at Serenity Hospice is described as deeply patient-centered, with a focus on compassion and respect. Staff members are noted for their commitment to the dignity of each person they serve. Families have praised the team for their professionalism and the genuine care they provide, which helps create a supportive environment during challenging times.
Who They Serve
Serenity Hospice serves individuals who are in need of end-of-life care, as well as their families. The organization is dedicated to providing support not only to patients but also to their loved ones, ensuring that everyone involved receives the necessary guidance and compassion.
What Families Say
Reviews from families highlight the compassionate care provided by Serenity Hospice. Many have expressed gratitude for the support received during their loved ones’ final days, noting that the staff were attentive and responsive to their needs. However, some families have raised concerns about the reliability of on-call services, indicating that there were instances of inadequate support during urgent situations. Overall, the majority of feedback emphasizes the quality of care and the kindness shown by the staff.
Room for Improvement
While many families appreciate the compassionate care provided by Serenity Hospice, there are noted concerns regarding the reliability of their on-call services. Some reviews mention experiences where families felt unsupported during critical times, indicating that there may be room for improvement in after-hours responsiveness.
Summary
In summary, Serenity Hospice of Pennsylvania offers compassionate and patient-centered hospice care in Lancaster, Pennsylvania. Their services are designed to support patients and their families through the complexities of end-of-life care, with a strong emphasis on dignity and comfort. While many families commend the staff for their dedication, attention to on-call service reliability may need to be addressed to enhance overall satisfaction.
