Overview
Hospice & Community Care – The Essa Flory Center, located in Lancaster, Pennsylvania, is dedicated to providing personalized care and comfort for patients of all ages facing serious illnesses and their families. Established in 1980, the organization focuses on delivering compassionate hospice care, including home hospice, inpatient services, and bereavement support. They aim to advocate for comfort, support, and timely access to essential services.
Services & Support
Hospice & Community Care offers a range of services designed to support individuals and families coping with life-limiting illnesses. Their approach includes medical, emotional, and spiritual support tailored to the unique needs of each patient. The organization emphasizes a team-oriented approach, ensuring that patients receive expert medical care, pain management, and emotional support during this critical time.
Care Approach & Staff
The care provided by Hospice & Community Care has been described as compassionate and knowledgeable, with staff members including nurses and social workers who are dedicated to supporting both patients and their families. However, some reviews indicate inconsistencies in care, with reports of unprepared staff and inadequate responses during critical moments.
Who They Serve
This hospice service caters to individuals of all ages, providing care for those with serious illnesses who have weeks or months to live. They serve a diverse patient population, ensuring that each individual receives the personalized support they need.
Room for Improvement
Several reviews highlight concerns regarding the responsiveness and preparedness of staff, particularly during urgent situations. Instances of delayed responses and lack of necessary equipment were noted, which contributed to negative experiences for some families. These issues suggest that there may be areas for improvement in communication and care coordination.
What Families Say
Feedback from families is mixed. Some express gratitude for the compassionate care received, noting that the staff was patient and supportive during difficult times. Others, however, report distressing experiences, including inadequate support during critical moments, which led to feelings of frustration and trauma. Families have emphasized the importance of thorough research before selecting a hospice provider.
Summary
Hospice & Community Care – The Essa Flory Center in Lancaster, Pennsylvania, aims to provide compassionate and comprehensive support for individuals facing serious illnesses. While many families have found solace in the care offered, there are notable concerns regarding staff responsiveness and preparedness. Families considering this service may benefit from careful evaluation based on both positive and negative experiences shared by others.
