Overview
OneWell Health Care, located in Lancaster, Pennsylvania, is a prominent provider of home healthcare services specializing in Intellectual and Developmental Disabilities (IDD). The organization is recognized for its commitment to exceeding industry standards and delivering high-quality care to its clients. OneWell aims to innovate and improve the home care sector, focusing on the needs of individuals with disabilities.
Services & Support
OneWell Health Care offers a range of services tailored to individuals with IDD. Their approach emphasizes compassionate care and support, with a dedicated team that strives to meet the unique needs of each client. The organization is noted for utilizing advanced technology and innovative practices to enhance communication between caregivers and clients, ensuring a positive experience for those they serve.
Care Approach & Staff
The staff at OneWell Health Care is frequently described as dedicated, compassionate, and professional. Many reviewers have expressed appreciation for the attentive nature of the caregivers, who are committed to listening and addressing the needs of clients. However, there are mixed reviews regarding the training and preparedness of new staff members, with some concerns raised about the hiring practices and the level of support provided to employees.
Who They Serve
OneWell Health Care primarily serves individuals with Intellectual and Developmental Disabilities, providing tailored home healthcare services to enhance their quality of life. The organization is committed to supporting clients in their communities, ensuring they receive the care and assistance they need.
What Families Say
Feedback from families highlights both positive and negative experiences with OneWell Health Care. Many families have praised the staff for their compassion and dedication, describing them as some of the most caring individuals they have encountered. However, some families have reported challenges with scheduling and communication, expressing frustration over the lack of accountability and responsiveness from the organization. While some families recommend OneWell for its quality of care, others have advised caution due to their experiences with staffing and management.
Room for Improvement
Several reviews indicate areas where OneWell Health Care could enhance its operations. Families have noted issues with communication from supervisors and management, as well as concerns about the training provided to new staff members. Additionally, some have experienced difficulties with scheduling and the reliability of caregiver assignments, suggesting that improvements in these areas could benefit both clients and employees.
Summary
OneWell Health Care in Lancaster, Pennsylvania, is a dedicated provider of home healthcare services for individuals with Intellectual and Developmental Disabilities. While the organization is praised for its compassionate staff and commitment to quality care, there are notable concerns regarding communication and staffing practices. Families considering OneWell should weigh both the positive aspects of the care provided and the areas identified for improvement.
