Overview
CritiCare Lancaster, located in Lancaster, Pennsylvania, offers in-home private duty nursing and home health aide services. Their team is dedicated to providing compassionate care for individuals with a range of medical needs, from simple to complex. The agency aims to help families maintain comfort and independence in their own homes.
Services & Support
CritiCare Lancaster provides a variety of services tailored to individual needs. They develop personalized home care plans that can range from a few hours a day to 24/7 care. Services are delivered by licensed registered nurses (RNs), licensed practical nurses (LPNs), and experienced home health aides. This flexibility allows families to receive the level of support they require.
Care Approach & Staff
The staff at CritiCare Lancaster is described as compassionate and attentive. Many caregivers express a strong commitment to their clients, treating them with care and respect. The training and support provided to the staff help ensure they are prepared to meet the diverse needs of their clients effectively. Families appreciate the reliability of the staff, noting that they can trust the caregivers to be present as scheduled.
Who They Serve
CritiCare Lancaster serves a diverse clientele, including both adults and children with varying medical needs. Families have highlighted the importance of having trustworthy caregivers, particularly when it comes to caring for children with medical requirements. The agency’s approach aims to provide peace of mind to families while supporting their loved ones.
What Families Say
Feedback from families reflects a mix of experiences. Some families have reported positive long-term relationships with CritiCare Lancaster, appreciating the freedom and comfort it has provided in managing home care. However, there are also concerns raised about instances of inadequate support, particularly during critical care situations, where some clients felt abandoned without proper arrangements.
Room for Improvement
While many families have expressed satisfaction with their experiences, there are noted concerns regarding communication and reliability in critical situations. Some families reported feeling unsupported during essential care times, which highlights an area for potential improvement in service delivery.
Summary
CritiCare Lancaster offers a range of home health care services in Lancaster, Pennsylvania, with a focus on compassionate, individualized care. While many families have had positive experiences and trust in the staff, there are also concerns about communication and support during critical care needs. Families considering CritiCare should weigh these factors based on their specific needs and priorities.
