Overview
Angels On Call Home Care, located in Lancaster, Pennsylvania, provides a range of home care services aimed at assisting elderly and disabled individuals. Their mission is to help clients remain safe and comfortable in their homes, offering personalized care that treats each patient like a family member. The agency has been serving the community for over 20 years, focusing on compassionate, high-quality care.
Services & Support
Angels On Call Home Care offers various services designed to meet the needs of their clients. These include personal care assistance with daily activities such as bathing, dressing, and mobility. They also provide light housekeeping, meal preparation tailored to individual dietary needs, medication reminders, and transportation services. Additionally, they offer companionship to enhance the emotional well-being of their clients. Specialized programs are available for individuals with disabilities and veterans or their surviving spouses, ensuring comprehensive support.
Care Approach & Staff
The staff at Angels On Call Home Care are frequently described as compassionate, professional, and attentive to the needs of their clients. Families have noted the kindness and thoughtfulness of the caregivers, which contributes to a positive care experience. However, some reviews raised concerns about the office staff’s responsiveness and professionalism, indicating that there may be inconsistencies in customer service.
What Families Say
Feedback from families highlights a mix of experiences with Angels On Call Home Care. Many express satisfaction with the quality of care and the compassion shown by caregivers. Clients appreciate the ease of communication and the support provided to their loved ones. However, there are notable concerns regarding the office’s customer service, with some families reporting issues with staff responsiveness and management practices. This has led to frustrations among both clients and employees.
Room for Improvement
While many families commend the caregiving staff for their dedication and compassion, there are significant concerns regarding the office’s customer service. Some reviews mention difficulties in reaching staff and issues with employee treatment, suggesting a need for improvement in these areas to enhance overall service quality.
Summary
Angels On Call Home Care in Lancaster, Pennsylvania, offers a variety of home care services aimed at supporting elderly and disabled individuals. With a focus on compassionate care, the agency has garnered praise for its caregivers while facing challenges related to office management and customer service. Families looking for personalized home care may find value in the services offered, though they should be aware of the mixed feedback regarding administrative support.
