Overview
Evergreen Estates Retirement Community, located in Lancaster, Pennsylvania, offers a range of services for seniors, including assisted living and hospice care. The community aims to provide a supportive environment where residents can engage in activities and maintain their independence. However, experiences reported by families vary significantly, with some praising the caring atmosphere and others expressing serious concerns regarding the quality of care.
Services & Support
Evergreen Estates provides assisted living services, memory care, and hospice care. The staff is available to assist residents with medication reminders and personal care, including showering. The community also emphasizes planned wellness programs and activities to keep residents engaged.
Care Approach & Staff
The care approach at Evergreen Estates is designed to foster a family-like atmosphere. Many families have noted the friendliness and helpfulness of the staff, which contributes to residents feeling secure and valued. However, some reviews highlight issues with staff responsiveness and the overall management of care, suggesting inconsistencies in the quality of support provided.
Who They Serve
Evergreen Estates serves a diverse group of seniors, including those requiring assistance with daily living activities and those in need of memory care. The community is described as accommodating to various needs, with some residents enjoying the activities and social opportunities available.
Living Options & Amenities
Residents at Evergreen Estates can enjoy spacious private rooms, some with access to courtyards. The community provides a range of amenities to enhance the quality of life, including dining options and planned activities. Families have mentioned the importance of these features in creating a welcoming environment.
Dining & Activities
Dining experiences at Evergreen Estates receive mixed reviews, with some residents enjoying the meals while others have reported issues with food quality and service. Activities are offered to engage residents, although participation varies, and some families express concerns about the adequacy of staff involvement in facilitating these activities.
What Families Say
Families have shared a range of experiences at Evergreen Estates. Positive comments highlight the caring staff and the welcoming environment, with many noting improvements in their loved ones’ quality of life. Conversely, several reviews raise serious concerns about the level of care provided, including issues with staff accountability and management practices.
Room for Improvement
Multiple reviews indicate significant concerns regarding staff responsiveness and the management of care, particularly in relation to medication administration and overall resident safety. Families have reported experiences that suggest a need for improvement in these areas to ensure residents receive the quality care they deserve.
Summary
Evergreen Estates Retirement Community offers a range of services for seniors, including assisted living and hospice care, in a setting that aims to foster a sense of family and community. While many families appreciate the supportive staff and engaging activities, there are notable concerns regarding the consistency of care and management practices. Prospective residents and their families may want to carefully consider these mixed reviews when evaluating Evergreen Estates as a potential home.
