Overview
Platinum Private Duty, located in Kingston, Pennsylvania, is a home health care provider specializing in non-skilled nursing care. As a sister company of Associated Family Home Care, which has been active for over 29 years, Platinum aims to address the growing demand for personalized care in the community.
Services & Support
Platinum Private Duty offers a range of non-skilled care services designed to assist clients in their daily activities. The agency focuses on providing compassionate support tailored to the individual needs of each client. Families have noted that the staff is often seen as caring and dedicated in their approach to delivering care.
Care Approach & Staff
The staff at Platinum Private Duty is frequently described as friendly and compassionate. Many families have expressed appreciation for the attention to detail and the dependability of the caregivers. Clients have reported feeling confident in the care provided, with some mentioning that the staff makes them feel like family. However, there have been instances where families felt that professionalism could be improved, particularly regarding caregiver conduct in residential settings.
Who They Serve
Platinum Private Duty serves a diverse clientele, including elderly individuals and those requiring additional support due to disabilities. Families have shared positive experiences regarding the care provided to their loved ones, emphasizing the staff’s commitment to meeting their needs.
Scheduling & Availability
Some families have raised concerns about the responsiveness of the agency, particularly when it comes to scheduling caregivers. There have been reports of delays in communication and instances where caregivers did not arrive as expected, leaving clients without necessary support.
What Families Say
Overall, feedback from families is mixed. Many express gratitude for the compassionate care their loved ones receive, highlighting the staff’s patience and willingness to go above and beyond. However, several families have pointed out issues with communication and professionalism, particularly in urgent situations.
Room for Improvement
There are notable concerns regarding the agency’s responsiveness and communication. Some families reported difficulty in reaching staff members and delays in receiving care, which can be critical for clients needing immediate assistance. Addressing these issues could enhance the overall experience for families relying on their services.
Summary
Platinum Private Duty in Kingston, Pennsylvania, offers essential non-skilled nursing care with a focus on compassionate support. While many families appreciate the dedication and kindness of the staff, there are concerns about responsiveness and professionalism that the agency may need to address to improve client satisfaction.
