Overview
Griswold Home Care for NEPA, located in Kingston, Pennsylvania, is an established provider in the home care industry with over four decades of experience. They focus on delivering compassionate and personalized care, ensuring that individuals can live comfortably in their own homes as they age. Griswold emphasizes the importance of their Care Professionals, who are integral to their mission of enhancing the lives of clients and their families.
Services & Support
Griswold Home Care offers a range of services tailored to meet the unique needs of clients. These include personal care, companionship, and support for individuals with chronic conditions or illnesses. Their caregivers assist with essential daily tasks, such as bathing, grooming, and dressing, while also providing companionship through activities, errands, and social engagement. They also offer hospice support for families needing compassionate end-of-life care.
Care Approach & Staff
The staff at Griswold Home Care is frequently described as professional, caring, and attentive. Families have noted the responsiveness of the management and the dedication of caregivers, who often go above and beyond to ensure the comfort and well-being of clients. Caregivers are reported to be knowledgeable and reliable, providing consistent care that meets the needs of individuals, including those with dementia.
Who They Serve
Griswold Home Care serves a diverse clientele, including elderly individuals and those with chronic health conditions. They cater to clients needing assistance with daily living activities and offer specialized support for conditions such as dementia. Their services are designed to provide peace of mind for families, ensuring that loved ones receive the care and attention they deserve.
Service Area
Griswold Home Care for NEPA operates throughout Luzerne, Lackawanna, Wayne, and Wyoming Counties in Pennsylvania. This broad service area allows them to reach a wide range of clients in need of home care services.
What Families Say
Families have expressed gratitude for the compassionate care provided by Griswold Home Care. Many have shared positive experiences with their caregivers, highlighting their professionalism and ability to connect with clients. One family noted that their caregiver made a significant difference in their father’s quality of life, helping him feel more engaged and happy. However, there have been isolated concerns regarding customer service in specific situations, emphasizing the importance of ongoing communication and support.
Room for Improvement
While many families have had positive experiences, there have been reports of issues related to customer service in certain instances. Some families noted a lack of compassion when addressing concerns about caregivers, indicating an area where the agency could enhance its responsiveness and support.
Summary
Griswold Home Care for NEPA in Kingston, Pennsylvania, is a well-regarded provider of home care services, known for its compassionate caregivers and commitment to enhancing the lives of clients. With a range of services tailored to individual needs and a strong focus on communication and support, they are a trusted choice for families seeking in-home care. While there are areas for improvement in customer service, the overall feedback from families highlights a positive experience with the care provided.
