Overview
Associated Family Home Care, located in Kingston, Pennsylvania, provides home health care services aimed at supporting patients in their recovery and daily living. The company emphasizes treating clients like family and aims to deliver quality care tailored to individual needs.
Services & Support
The services offered by Associated Family Home Care include nursing care, occupational therapy, and physical therapy. Reviews indicate that while some clients found the nursing staff to be responsive and caring, there were notable concerns regarding the consistency and professionalism of the services provided. For example, clients reported mixed experiences with physical therapy, including issues with communication and follow-up.
Care Approach & Staff
The staff at Associated Family Home Care includes nurses and therapists who are described as professional and caring by some families. However, there have been multiple reports of unprofessional behavior from certain staff members, which has led to dissatisfaction among clients. Specific incidents included early arrivals, miscommunication about treatment plans, and concerns regarding the handling of medical equipment.
What Families Say
Feedback from families reflects a range of experiences with Associated Family Home Care. While some clients praised the nursing staff for their compassion and responsiveness, others expressed frustration over unprofessional conduct and inadequate support, particularly regarding equipment and supplies. One review highlighted a concerning incident involving a nurse’s handling of a PICC line, which raised alarms about the quality of care.
Room for Improvement
Several reviews indicate that there is significant room for improvement in the company’s communication and overall professionalism. Issues such as staff arriving early or late, lack of follow-up, and inadequate supply management have been noted as areas needing attention. Families have expressed disappointment with the inconsistency of care and the company’s responsiveness to patient needs.
Summary
In summary, Associated Family Home Care in Kingston, Pennsylvania, offers a range of home health care services with a focus on treating clients like family. While some families commend the compassionate nature of the nursing staff, there are recurring concerns regarding professionalism and communication. Families considering this provider may want to weigh the positive experiences against the reported challenges in care delivery.
