Overview
CareSmart Solutions Inc., located in Hollidaysburg, Pennsylvania, provides home health care services to individuals requiring assistance. The agency offers support for various needs, including physical therapy and hospice care.
Services & Support
CareSmart Solutions Inc. is known for its home health services, which include assistance with daily living activities and specialized care such as physical therapy. However, experiences with scheduling and caregiver reliability have been noted as areas of concern by some clients.
Care Approach & Staff
The office personnel at CareSmart Solutions Inc. are frequently described as helpful and friendly. However, there have been mixed reviews regarding the caregivers. While some clients have expressed satisfaction with certain aides, others have reported issues with caregiver performance, including inadequate training and professionalism. Reports of caregivers not fulfilling their duties or exhibiting unprofessional behavior have raised concerns about the overall quality of care.
Who They Serve
CareSmart Solutions Inc. serves a variety of clients who require home health care, including individuals needing physical therapy and those receiving hospice care. Clients have expressed the need for dependable and consistent support, particularly during morning shifts when staffing issues have been reported.
Service Area
The agency operates in Hollidaysburg, Pennsylvania, providing services to clients within the local community.
Scheduling & Availability
Several clients have reported challenges with scheduling, including unexpected changes and difficulties in getting shifts covered. There have been instances where clients were left without assistance, leading to significant concerns about their care and well-being.
What Families Say
Families have shared a range of experiences with CareSmart Solutions Inc. While some appreciate the helpfulness of the office staff and the dedication of certain caregivers, others have voiced serious concerns about communication issues, caregiver reliability, and instances of theft. These mixed reviews highlight the need for improvements in staffing and training to ensure consistent quality of care for clients.
Room for Improvement
Feedback indicates that CareSmart Solutions Inc. has areas needing attention, particularly in communication and caregiver training. Instances of poor communication and unprofessional behavior among some staff members have been highlighted as significant concerns. Additionally, ensuring that caregivers are adequately trained and supported could enhance the overall client experience.
Summary
CareSmart Solutions Inc. offers essential home health care services in Hollidaysburg, Pennsylvania, but faces challenges related to caregiver reliability and communication. While the office staff is generally seen as supportive, the agency must address the concerns raised by clients regarding staffing and service consistency to improve the quality of care provided.