Overview
Westgate Hills Rehabilitation & Nursing Center, located in Havertown, Pennsylvania, is a 110-bed skilled rehabilitation and nursing facility. The center is conveniently situated near major routes, making it accessible for families and visitors. Westgate Hills is committed to providing Resident Centered Care as part of its Rapid Recovery Program, which emphasizes a holistic approach to rehabilitation.
Services & Support
The facility offers a range of services, including skilled nursing care and various therapies such as physical, occupational, and speech therapy. The team is dedicated to working closely with residents and their families to ensure clear communication and address any concerns about care. Social worker support is also available to assist families in navigating the recovery process.
Care Approach & Staff
The staff at Westgate Hills is frequently described as compassionate, attentive, and professional. Many reviews highlight the kindness and patience of the nurses and aides, who work diligently to support residents in their recovery. The administration is noted for fostering a positive environment, with a strong emphasis on teamwork and resident well-being.
Living Options & Amenities
Westgate Hills features a clean and welcoming environment, with comfortable lounge areas and an enclosed courtyard for residents to enjoy. The facility is designed to feel like home, promoting a sense of comfort and community among residents. A variety of dining options and recreational activities, including engaging programs like Bingo Day, are available to enhance the resident experience.
What Families Say
Families have shared positive experiences regarding the care their loved ones receive at Westgate Hills. Many express gratitude for the progress their family members have made, citing the supportive and encouraging nature of the rehabilitation team. While some feedback points to occasional lapses in communication from staff, the overall sentiment reflects a high level of satisfaction with the care provided.
Room for Improvement
Some families have noted instances of perceived rudeness from staff towards visitors, particularly when staff members did not acknowledge them during visits. This feedback suggests an opportunity for improvement in staff training regarding family engagement and communication.
Summary
Westgate Hills Rehabilitation & Nursing Center is recognized for its compassionate care and dedicated staff, making it a favorable option for families seeking rehabilitation and nursing services. With a focus on resident-centered care and a supportive environment, the facility aims to help residents achieve their highest level of independence while providing a welcoming atmosphere for both residents and their families.