Overview
The Gardens at Blue Ridge, located in Harrisburg, Pennsylvania, is a nursing home that offers a range of services for individuals requiring care and rehabilitation. While some families have expressed concerns regarding the quality of care and facility conditions, others have noted positive experiences with specific staff members and the overall environment.
Services & Support
The facility provides rehabilitation services and has a social worker available to assist families with their loved ones’ needs. There are also activities designed to engage residents and promote a sense of community. However, feedback indicates variability in the responsiveness of staff to residents’ needs, with some families reporting frustration in obtaining timely assistance.
Care Approach & Staff
Some reviews highlight the dedication of certain staff members, particularly a Certified Nursing Assistant who has been praised for her compassionate care and attentiveness. However, there are contrasting reports regarding overall staff performance, with some families expressing dissatisfaction with the level of care provided. Concerns have been raised about the cleanliness of the facility and the adequacy of staff to meet residents’ needs consistently.
Who They Serve
The Gardens at Blue Ridge serves elderly residents, including those in need of rehabilitation after medical events. Families have shared experiences of varying quality of care, indicating that while some residents receive attentive support, others may face challenges in care delivery.
Living Options & Amenities
The facility offers a pleasant environment and has been noted for its gardens and activities. However, some reviews indicate that areas of the building require maintenance and attention, particularly regarding odor and cleanliness.
What Families Say
Feedback from families is mixed. While some have praised the care their loved ones received and the improvements in staff communication, others have voiced serious concerns about neglect and poor conditions. Instances of inadequate care, such as missed meals and lack of timely responses to residents’ needs, have been reported. Families emphasize the importance of advocating for their loved ones to ensure their needs are met.
Room for Improvement
Multiple reviews indicate significant issues with cleanliness and staff responsiveness. Families have noted that the facility has experienced changes in administration that have affected care quality. Some residents have reported feeling neglected, leading to calls for improvements in staff training and facility maintenance.
Summary
The Gardens at Blue Ridge offers a range of services in a supportive environment, but experiences can vary significantly among residents and families. While some staff members are recognized for their exceptional care, consistent issues with cleanliness and responsiveness have been highlighted. Families considering this facility should weigh both the positive and negative feedback when making decisions about care for their loved ones.
