Overview
River’s Bend Health & Rehab Center, located in Harrisburg, Pennsylvania, is a skilled nursing and rehabilitation community with 198 beds. Situated just 10 minutes from downtown Harrisburg, the facility offers a range of services in a setting that includes beautiful outdoor spaces, such as a gazebo overlooking a pond. The center provides 24-hour skilled nursing care, catering to various medical needs.
Services & Support
The facility offers a variety of healthcare services, including cardiac care, post-surgical care, stroke and neurological care, as well as wound care management. Residents can also access memory care and rehabilitation services. While the community aims to provide essential care, feedback from families indicates challenges with responsiveness and management practices.
Care Approach & Staff
The staff at River’s Bend has been described as caring and attentive, with many expressing appreciation for the efforts of nurses and aides in providing comfort and support to residents. However, some reviews highlight issues with management, particularly regarding communication and the handling of resident needs. Concerns have been raised about the overall care environment, with reports of staff feeling overwhelmed and unsupported.
Who They Serve
River’s Bend serves a diverse population, including residents requiring skilled nursing care, rehabilitation, and memory care. Families have shared mixed experiences regarding the quality of care for their loved ones, with some expressing confidence in the staff’s dedication, while others have voiced concerns about the facility’s management and the treatment of residents.
Dining & Activities
The dining experience at River’s Bend has received mixed reviews. While some families noted that residents receive balanced meals, there have been complaints about the availability of snacks and the overall dining environment. Activities are offered, but feedback suggests that requests for engagement may not always be met, impacting residents’ socialization opportunities.
Location & Access
The center is conveniently located near downtown Harrisburg, making it accessible for families visiting their loved ones. However, several reviews indicate challenges with communication, particularly regarding phone access to residents. Families have reported difficulties reaching staff at the nurses’ station, which has added to their frustration.
What Families Say
Feedback from families is varied. Some commend the staff for their dedication and care, noting positive interactions during visits. However, a significant number of reviews express dissatisfaction with management practices, communication issues, and the overall environment within the facility. Concerns about the treatment of residents and the responsiveness of staff have led some families to consider alternative options for their loved ones.
Room for Improvement
Several reviews highlight the need for improvements in management practices and staff support. Issues such as unresponsive communication from the nurses’ station, difficulties in accessing necessary items, and the overall atmosphere of care have been recurring themes. Families have expressed a desire for better oversight and attention to resident needs.
Summary
River’s Bend Health & Rehab Center offers a range of skilled nursing and rehabilitation services in a community setting. While many families appreciate the care provided by staff members, concerns regarding management practices, communication, and the overall care environment have been noted. Prospective residents and their families are encouraged to carefully consider these factors when evaluating their options.
