Overview
Watching Over Us Home Care, located in Harrisburg, Pennsylvania, provides home health care services to families in need. The company aims to support elderly clients and their families through various care options.
Services & Support
The services offered by Watching Over Us Home Care include support for daily living activities aimed at elderly individuals. While some families have reported positive experiences with the care provided, others have expressed significant concerns regarding the reliability and attentiveness of the staff.
Care Approach & Staff
The approach to care at Watching Over Us Home Care has received mixed reviews. Some families appreciate the dedication of the staff, noting that the owner is involved and takes pride in her work. However, there are multiple accounts of staff not meeting the expected standards of care, with reports of caregivers being inattentive and unprofessional. Instances of neglect have been mentioned, including situations where clients were left without assistance for extended periods.
Who They Serve
Watching Over Us Home Care primarily serves elderly clients and their families, aiming to provide necessary support for those who require assistance with daily activities. However, the experiences of families vary widely, with some expressing satisfaction and others raising serious concerns about the quality of care.
What Families Say
Feedback from families highlights a division in experiences. While some clients commend the service for its dedication and care, others have reported troubling incidents of neglect and poor staff behavior. Specific concerns include caregivers not performing essential tasks and a lack of responsiveness from management when issues arise.
Room for Improvement
There are notable areas for improvement at Watching Over Us Home Care. Families have indicated a need for more timely responses from management and better accountability among staff. Reports of caregivers not fulfilling their duties adequately suggest a need for enhanced training and oversight.
Summary
In summary, Watching Over Us Home Care in Harrisburg, Pennsylvania, offers home health care services with a focus on elderly clients. While some families have had positive experiences, significant concerns regarding staff performance and management responsiveness have been raised. Families considering this service may want to carefully weigh the mixed feedback before making a decision.
