Overview
CareGivers America, located in Harrisburg, Pennsylvania, is an organization that began in the 1990s with the aim of allowing individuals to live at home rather than in care facilities. Founded in 2002, the agency focuses on providing home health care services to support clients in their own environments.
Services & Support
CareGivers America offers a variety of home health care services, including caregivers, nurses, self-directed care, and live-in services. The organization is dedicated to making home care accessible and manageable for families.
Care Approach & Staff
While CareGivers America promotes a compassionate approach to care, feedback from families indicates significant challenges with staffing and reliability. Concerns have been raised about the qualifications and preparedness of caregivers, including instances where caregivers were not appropriately matched to clients’ needs.
Who They Serve
CareGivers America primarily serves individuals who prefer to receive care in their own homes. This includes seniors and individuals with various health conditions who require assistance with daily activities.
What Families Say
Family experiences with CareGivers America have been largely negative. Several reviews mention issues such as caregivers not showing up as scheduled and a lack of communication from management. Families have expressed frustration over the agency’s inability to provide consistent care, with some stating they felt “ghosted” after reaching out for support. Additionally, there are complaints about the agency’s payroll processes, suggesting dissatisfaction with how staff are compensated.
Room for Improvement
Feedback indicates that CareGivers America could benefit from improving its communication with families and ensuring that caregivers are reliable and adequately trained. Addressing these concerns could enhance the overall experience for clients and their families.
Summary
CareGivers America aims to provide home health care services in Harrisburg, PA, but has faced significant challenges regarding staffing reliability and communication. Families have reported dissatisfaction with the agency’s performance, highlighting the need for improvements in these areas to better serve their clients.
