Overview
Caregivers America, located in Harrisburg, Pennsylvania, provides home and community-based services, including a Medicaid waiver program. This program is designed for Medicaid recipients or those financially eligible who have been approved by their doctors for Nursing Facility Level of Care. The agency is committed to exceeding expectations and prioritizing the needs of its consumers.
Services & Support
Caregivers America offers a range of services that include personal care, nursing care, and self-directed care options. They also provide live-in services, allowing for comprehensive support tailored to individual needs. The agency’s focus is on ensuring that clients receive the care they require in the comfort of their own homes.
Care Approach & Staff
The staff at Caregivers America is described as caring, with management receiving positive feedback for their commitment to service. However, some clients have noted that experiences with caseworkers can vary, with a few expressing dissatisfaction regarding the communication style of certain staff members. Overall, the agency emphasizes a supportive environment for both clients and their families.
What Families Say
Families have shared mixed experiences regarding Caregivers America. Many appreciate the cleanliness and overall management of the agency, highlighting the caring nature of the staff. However, there are concerns about the demeanor of some caseworkers, with reports of rudeness and communication issues. Despite this, the agency is recognized for its contributions to the community and the quality of service provided.
Room for Improvement
Feedback indicates that there is room for improvement in staff communication, as some clients have encountered caseworkers whose interactions felt less than professional. Addressing these concerns could enhance the overall experience for families relying on their services.
Summary
Caregivers America in Harrisburg, Pennsylvania, is dedicated to providing essential home health care services, particularly for Medicaid recipients. While many families appreciate the quality of care and management, there are noted inconsistencies in staff interactions that could be addressed. Overall, the agency strives to meet the needs of its clients while maintaining a focus on compassionate care.
