Overview
Compassus, located in Fort Washington, Pennsylvania, provides Medicare-approved hospice and palliative care designed to enhance the quality of life for patients and their families. Their services emphasize understanding individual needs, values, and goals, ensuring a compassionate approach to end-of-life care. Compassus is committed to offering 24/7 support, with a physical office open Monday through Friday.
Services & Support
Compassus offers a range of services that include physical, emotional, and spiritual support, aiming to help families maintain control during challenging times. Their hospice care includes around-the-clock access to nursing services, management of complex pain and other symptoms, and coordination with physicians. Additionally, they provide home medical equipment and personal supplies to assist families in managing care at home.
Care Approach & Staff
The care team at Compassus is noted for their compassion and dedication. Families have expressed gratitude for the kindness shown by staff members, including nurses and aides, who provide personalized care. However, some families have reported issues with communication and follow-up, indicating a need for improved consistency in updates and support from the care team.
Who They Serve
Compassus primarily serves patients requiring hospice care, including those with terminal illnesses and conditions like Alzheimer’s. Their approach is tailored to meet the unique needs of each patient and their families, ensuring that care aligns with their specific circumstances and preferences.
What Families Say
Families have shared mixed experiences with Compassus. Many commend the staff for their compassionate care and support during difficult times, highlighting specific team members for their exceptional service. However, some families have expressed disappointment regarding communication and follow-through, particularly concerning updates on care and the involvement of volunteers. This feedback suggests that while the quality of care is appreciated, there are areas for improvement in service delivery.
Room for Improvement
Several families have noted challenges with communication from Compassus, particularly regarding updates on care and the frequency of visits from nurses and aides. This lack of communication has led to feelings of uncertainty during already difficult times. Enhancing communication practices could significantly improve the overall experience for families navigating hospice care.
Summary
Compassus in Fort Washington, Pennsylvania, offers essential hospice and palliative care services aimed at improving the quality of life for patients and their families. While many families appreciate the compassionate care provided by the staff, there are notable concerns regarding communication and follow-up that the organization may need to address. Overall, Compassus remains a vital resource for those seeking hospice support in the community.