Overview
Highland Manor, located in Exeter, Pennsylvania, offers compassionate short-term and long-term care in a patient-focused environment. The facility is dedicated to providing high standards of medically complex care, utilizing a skilled team and advanced practices to foster a nurturing atmosphere for residents.
Services & Support
Highland Manor provides a comprehensive range of services including rehabilitation, hospice care, and physical therapy. The facility emphasizes a personalized approach, ensuring that each resident receives the care tailored to their individual needs. The staff is noted for their dedication and long tenure, which contributes to a stable and supportive environment for residents and their families.
Care Approach & Staff
The staff at Highland Manor is described as compassionate, knowledgeable, and attentive. Many families have expressed their gratitude for the care provided, highlighting the warmth and professionalism of the caregivers. The facility is designed to create a welcoming atmosphere, with a layout that encourages social interaction and comfort.
Who They Serve
Highland Manor caters to a diverse population, including individuals in need of rehabilitation after hospitalization, those requiring long-term care, and residents needing hospice services. Families have shared positive experiences regarding the care provided to their loved ones, often noting significant improvements in health and well-being.
Levels of Care
The facility offers both short-term and long-term care options, accommodating a variety of medical needs. Residents can access in-house medical services, ensuring they receive comprehensive care without the need to leave the facility.
Dining & Activities
Families have praised the dining services at Highland Manor, noting the quality and variety of meals provided. The facility also offers numerous activities designed to engage residents and enhance their quality of life, contributing to a vibrant community atmosphere.
What Families Say
Reviews from families emphasize the caring nature of the staff and the quality of care provided. Many have shared heartfelt thanks for the support their loved ones received during difficult times. However, some reviews express concerns about staffing levels and specific incidents that raised questions about resident safety and care.
Room for Improvement
While many families have had positive experiences, there are a few concerns regarding staffing levels and the management of specific health situations. Some reviews highlight instances where residents’ needs were not adequately addressed, suggesting that improvements could be made in these areas.
Summary
Highland Manor in Exeter, Pennsylvania, is committed to providing high-quality care in a compassionate environment. With a dedicated staff and a focus on personalized service, the facility strives to meet the diverse needs of its residents. While many families have shared positive experiences, attention to staffing and resident care in certain situations could enhance the overall experience.