Overview
Western Reserve Healthcare and Rehabilitation Center, located in Erie, Pennsylvania, offers a range of services including rehabilitation, assisted living, and respite care. The facility has received mixed feedback from families regarding the level of care and the overall environment.
Services & Support
The center provides various services such as physical therapy and rehabilitation aimed at helping residents recover from medical conditions or surgeries. However, some families have reported concerns about the effectiveness of the physical therapy provided, noting that progress was not made as expected.
Care Approach & Staff
Reviews indicate a divide in experiences with the staff. While some families appreciate the kindness and genuine care exhibited by certain staff members, others have reported instances of neglect and lack of responsiveness, particularly in urgent situations. There are mentions of understaffing, which may contribute to delays in care.
Who They Serve
Western Reserve serves a diverse group of residents, including those in need of rehabilitation and assisted living. The facility also accommodates respite care for short-term stays, although there have been complaints about last-minute cancellations for Medicaid patients.
Living Options & Amenities
The facility is described as older, with decor that some reviewers feel is outdated. However, it is noted that the building is clean and free of unpleasant odors, which contributes positively to the living environment.
Dining & Activities
While some reviews mention that the food is acceptable, there are also reports of dietary issues where residents were served food that they were not supposed to eat. The variety and quality of dining options may vary based on individual experiences.
Room for Improvement
Several reviews highlight significant concerns regarding the responsiveness of the staff, particularly in emergencies. Instances of medication errors and neglect in patient care have been reported, suggesting a need for improvement in staff training and resource allocation.
Summary
Western Reserve Healthcare and Rehabilitation Center presents a mixed picture of care and support. While there are staff members who demonstrate compassion and dedication, systemic issues such as understaffing and inadequate emergency response have raised serious concerns among families. Prospective residents and their families are encouraged to thoroughly research and consider these factors when evaluating the facility.
