Overview
Twinbrook Healthcare and Rehabilitation Center, located in Erie, Pennsylvania, provides skilled nursing care with a focus on individualized post-hospital rehabilitation. The facility aims to create a comfortable environment for residents, offering specialized care that supports a smoother transition during recovery.
Services & Support
Twinbrook offers a range of services including short-term rehabilitation, long-term care, and specialized therapies. The facility emphasizes the importance of a supportive setting for medical care and rehabilitation, aiming to meet the health care needs of seniors effectively.
Care Approach & Staff
The staff at Twinbrook is noted for their dedication and motivation to provide the best possible care. While some reviews highlight the caring nature of the nurses and therapy team, there are also concerns regarding the behavior of certain staff members and their responsiveness to residents’ needs.
Who They Serve
Twinbrook serves a variety of residents, including those requiring short-term rehabilitation following hospital stays and individuals needing long-term care. The facility also offers memory care services for those with cognitive impairments.
Living Options & Amenities
The facility features a unique neighborhood model designed to enhance residents’ comfort and wellbeing. Despite this, some reviews indicate that the environment may not always meet cleanliness standards, with reports of unpleasant odors in the hallways and common areas.
Dining & Activities
Concerns have been raised about the quality of food provided at Twinbrook, with some residents expressing dissatisfaction with meal options and food temperature.
Clinical Services & Rehab
Twinbrook provides clinical and rehabilitation services aimed at helping residents regain independence and improve their quality of life. However, there are mixed reviews regarding the effectiveness of these services, with some patients reporting issues with medication management and staff communication.
Location & Access
Situated at 3805 Field Street in Erie, Pennsylvania, Twinbrook is accessible for families wishing to visit their loved ones. However, there have been reports of difficulties in reaching staff by phone, which may complicate communication for families.
What Families Say
Family feedback on Twinbrook is varied, with some praising the caring staff and improvements under new management, while others express serious concerns about neglect, cleanliness, and communication issues. Some families have reported feeling frustrated with the lack of responsiveness from staff regarding their loved ones’ care.
Room for Improvement
Several reviews suggest that there are significant areas for improvement at Twinbrook, including staff training, cleanliness of the facility, and responsiveness to family inquiries. Reports of unpleasant odors and concerns about patient care highlight the need for better oversight and management practices.
Summary
Twinbrook Healthcare and Rehabilitation Center offers a range of skilled nursing and rehabilitation services in Erie, Pennsylvania. While the facility has dedicated staff and a supportive environment, there are notable concerns regarding cleanliness, communication, and the overall quality of care that families should consider when evaluating options for their loved ones.
