Overview
Ty’s Healthy Healers, located in Erie, Pennsylvania, offers personal care services designed to assist individuals who may require support due to age, physical disabilities, or cognitive challenges. The organization aims to provide a range of services that include transportation and personal care assistance.
Services & Support
Ty’s Healthy Healers provides personal care services that typically include assistance with daily living activities, such as mobility support and personal hygiene. They also offer transportation services for clients needing rides to appointments, which is a critical aspect of their service.
Care Approach & Staff
The staff at Ty’s Healthy Healers is described as friendly and professional, with some clients noting their pleasant interactions and punctuality. One driver mentioned the supportive environment provided by the organization, highlighting the patience shown during training and the focus on building positive relationships with clients.
Who They Serve
Ty’s Healthy Healers primarily serves older adults and individuals with physical or cognitive disabilities who require assistance but do not need full nursing care. Their services are designed to support clients in maintaining their independence while ensuring their safety and well-being.
Service Area
The organization operates in Erie, Pennsylvania, and provides transportation services for clients to various locations, including medical appointments.
Scheduling & Availability
While many clients appreciate the punctuality of the drivers, there have been reports of delays and issues with scheduling. Some families experienced significant wait times for rides, which has raised concerns about reliability in urgent situations.
What Families Say
Feedback about Ty’s Healthy Healers is mixed. Many clients express satisfaction with the courteous and timely service provided by drivers. However, there are notable concerns regarding communication and reliability, with some families reporting significant delays and poor phone service when trying to confirm appointments.
Room for Improvement
There are several areas where Ty’s Healthy Healers could improve. Clients have reported issues with long wait times for transportation, difficulties in reaching the office for updates, and instances of poor communication from the call center. Addressing these concerns could enhance the overall client experience.
Summary
Ty’s Healthy Healers in Erie, Pennsylvania, offers personal care and transportation services aimed at supporting older adults and individuals with disabilities. While many clients appreciate the friendly staff and timely service, there are ongoing concerns about communication and wait times that the organization may need to address to improve client satisfaction.
