Overview
LECOM VNA of Erie County, located in Erie, Pennsylvania, provides home health care and hospice services to the local community. The organization aims to support the growing senior population in Erie County, which now comprises nearly one in four residents aged 65 and older. Despite their mission to deliver compassionate care, many families have reported mixed experiences with the quality of services provided.
Services & Support
LECOM VNA offers a variety of senior care services, including home health care and hospice care. Their goal is to meet the physical, emotional, and social needs of older adults at different stages of life. Families seeking assistance for their loved ones can access skilled nursing care, rehabilitation, and support for conditions such as Alzheimer’s disease and other forms of dementia.
Care Approach & Staff
The staff at LECOM VNA has received varied feedback from families. Some caregivers have been described as attentive and knowledgeable, particularly in hospice situations, where emotional support is crucial. However, there are numerous accounts of disorganization and lack of communication, such as missed appointments and inadequate follow-up care. Families have expressed concern over the professionalism of certain staff members, highlighting instances of cold or disrespectful interactions.
Who They Serve
LECOM VNA primarily serves older adults in Erie County, Pennsylvania, who require home health care and hospice services. The organization aims to support those with various health needs, including those recovering from surgery or managing chronic conditions.
What Families Say
Families have shared a range of experiences with LECOM VNA. Positive feedback often highlights the compassion and attentiveness of some staff members, especially during hospice care. Conversely, many families have reported significant issues, including poor communication, missed appointments, and a lack of accountability. Some clients have expressed distrust in the organization, feeling that their loved ones’ needs were not prioritized.
Room for Improvement
A recurring theme in reviews is the inconsistency in service delivery. Families have noted disorganization, including missed visits and a lack of timely communication regarding care schedules. There are calls for better management and accountability within the organization to enhance the quality of care provided to patients.
Summary
LECOM VNA of Erie County strives to provide essential home health and hospice services to the senior population in Erie, Pennsylvania. While there are commendable aspects of their care, numerous families have reported challenges related to communication and service reliability. Prospective clients may want to consider these factors when evaluating their options for home health care.
