Overview
Heartfelt Home Healthcare, located in Erie, Pennsylvania, has been providing specialized health care to clients in Erie, Crawford, Mercer, and Venango Counties since 2002. The agency emphasizes quality care in a home-like setting, helping families navigate the challenges of finding appropriate care for their loved ones. Heartfelt aims to deliver comprehensive programs and personal care that foster independence for clients through skilled, specialized, and personal care services.
Services & Support
Heartfelt Home Healthcare offers a range of services including Skilled Care, Specialized Skilled Care, and Personal Care programs. These services are designed to support clients in maintaining independence while receiving compassionate care in their own homes. The agency prides itself on providing “One-On-One” care, ensuring that clients receive personalized attention tailored to their individual needs.
Care Approach & Staff
The staff at Heartfelt Home Healthcare is often described as professional, knowledgeable, and compassionate. Reviews highlight the commitment of both nursing and office staff to provide high-quality care and support to clients and their families. The organization fosters a team-oriented environment where employees feel valued and supported. Many staff members express a sense of pride in their work and the opportunity to make a positive impact on clients’ lives.
Who They Serve
Heartfelt Home Healthcare serves a diverse clientele, focusing on individuals who require in-home health care to maintain their independence. The agency’s services are tailored to meet the unique needs of each client, ensuring that they receive the appropriate level of care in a comfortable environment.
Scheduling & Availability
The agency is noted for its flexible scheduling, accommodating the needs of both clients and employees. This flexibility allows for better work-life balance and ensures that clients receive care when they need it most.
What Families Say
Families have expressed their gratitude for the quality of care provided by Heartfelt Home Healthcare. Many reviews commend the staff for their reliability, friendliness, and commitment to client well-being. Families appreciate the agency’s responsiveness and the supportive nature of the staff, which contributes to a positive experience during challenging times.
Room for Improvement
While many reviews are positive, there are some concerns regarding the work environment for employees. A few reviews indicate dissatisfaction with management practices and the overall workplace atmosphere. Addressing these concerns could enhance employee satisfaction and retention.
Summary
Heartfelt Home Healthcare is dedicated to providing quality in-home care in Erie, Pennsylvania, with a strong focus on client needs and employee support. The agency’s compassionate staff and flexible scheduling are frequently praised by families. However, some reviews suggest that improvements could be made in the work environment for employees. Overall, Heartfelt Home Healthcare remains a trusted choice for families seeking personalized home health care services.
