Overview
Traditional Home Health Care, located in Dunmore, Pennsylvania, is committed to delivering high-quality patient care through a dedicated team of nurses, doctors, and therapists. The agency employs a multi-disciplinary approach, focusing on the individual needs of each patient to achieve optimal health outcomes. Their services include skilled nursing, hospice care, and physical therapy, with a strong emphasis on communication and collaboration.
Services & Support
Traditional Home Health Care offers a range of services designed to meet the diverse needs of their patients. This includes hospice care, where the staff aims to provide compassionate support during difficult times. The agency also provides physical therapy, which has received positive feedback for its effectiveness in aiding recovery after surgeries. Families have noted the professionalism and attentiveness of the caregivers, contributing to a supportive environment for both patients and their loved ones.
Care Approach & Staff
The staff at Traditional Home Health Care is described as professional and kind, with many families expressing gratitude for the compassionate care their loved ones received. The agency emphasizes individualized care, with nurses and therapists actively listening to patient concerns and adapting their approaches accordingly. However, there have been some concerns regarding communication and responsiveness, particularly in urgent situations, which some families felt could be improved.
Who They Serve
Traditional Home Health Care serves a variety of patients, including those requiring hospice care and individuals recovering from surgery. Families with special needs children have sought assistance from the agency, although experiences have varied, with some reporting challenges in obtaining necessary support. Overall, the agency aims to cater to the unique needs of each patient, providing tailored care solutions.
What Families Say
Feedback from families highlights the positive aspects of care, with many praising the hospice team for their professionalism and kindness during challenging times. One family noted that the hospice staff made the process easier for both the patient and the family, expressing deep gratitude for the support received. However, there have been mentions of less favorable experiences related to communication and the handling of insurance requests, indicating room for improvement in these areas.
Room for Improvement
Some families have expressed concerns regarding the responsiveness of the administrative staff and the clarity of communication, particularly in urgent situations. There have been instances where families felt that their questions were not adequately addressed, and the process for handling insurance requests was perceived as slow. Addressing these issues could enhance the overall experience for families seeking care.
Summary
Traditional Home Health Care in Dunmore, Pennsylvania, provides a range of home health and hospice services with a focus on individualized patient care. While many families commend the professionalism and compassion of the staff, there are areas where communication and administrative responsiveness could be improved. Overall, the agency is recognized for its commitment to patient-centered care and its supportive approach during difficult times.
