Overview
Home Instead, located in Clarks Summit, Pennsylvania, provides non-medical in-home care services for aging adults. With over 20 years of experience in Northeast Pennsylvania, the company aims to help seniors age safely at home while maintaining their dignity and independence. Their services are designed to enhance the lives of both seniors and their caregivers.
Services & Support
Home Instead offers a variety of services tailored to meet the needs of seniors. These include personal care such as grooming, dressing, and hygiene assistance, as well as light housekeeping, meal preparation, and companionship. They also provide transportation for errands and appointments, along with medication reminders. The company emphasizes the importance of compassionate care, especially for clients receiving hospice care or at the end of life.
Care Approach & Staff
The caregivers at Home Instead are frequently described as kind and professional. Families have noted the supportive environment fostered by the office staff, which contributes to a positive experience for clients. However, there have been concerns raised about staffing issues, which have led to some families needing to seek additional care from other providers due to a shortage of available caregivers.
Who They Serve
Home Instead primarily serves aging adults who require assistance with daily activities. The company is focused on providing care that allows seniors to remain in their homes and manage the challenges of aging.
Room for Improvement
Some families have expressed serious concerns regarding the professionalism of certain staff members, including reports of harassment and theft. Additionally, there have been complaints about unexpected increases in service costs without prior notification. These issues have raised alarms about the consistency of care and the standards upheld by the company.
What Families Say
Feedback from families is mixed. While many appreciate the compassionate care and support provided by the staff, there are significant concerns regarding the behavior of some caregivers. Positive experiences often highlight the dedication of individual caregivers, but negative experiences cite issues with administration and service reliability.
Summary
Home Instead in Clarks Summit, PA, offers essential in-home care services for seniors, focusing on compassionate support and dignity. While many families have had positive experiences with their caregivers, concerns about staffing, professionalism, and administrative practices indicate areas that may require attention. Families considering Home Instead should weigh these factors when evaluating their options for home health care.
