Overview
The Gardens at West Shore, located in Camp Hill, Pennsylvania, is a skilled nursing and rehabilitation facility offering both short-term rehabilitation and long-term care options, including a secure memory care unit. The facility emphasizes a commitment to exceptional care and aims to provide a comfortable environment for its residents.
Services & Support
The Gardens at West Shore offers a range of services, including skilled nursing, rehabilitation, memory care, and hospice care. The rehabilitation unit focuses on short-term residents who receive various therapies aimed at recovery. However, some reviews indicate significant gaps in care, particularly concerning the availability of physical therapy and timely medical attention.
Care Approach & Staff
The staff at The Gardens includes nurses and nursing assistants who have received mixed reviews. While some residents and families appreciate the friendliness and dedication of certain staff members, others report issues with staffing levels and the quality of care provided. Concerns have been raised about neglect, inadequate communication, and a lack of responsiveness to residents’ needs, particularly during weekends.
Who They Serve
The facility caters to a diverse group of residents, including those needing rehabilitation after surgery or illness, long-term care patients, and individuals requiring memory care. However, experiences vary widely, with some families expressing deep concern over the level of care and attention their loved ones receive.
Living Options & Amenities
Residents at The Gardens at West Shore have access to a variety of amenities designed to enhance their quality of life. The activities team organizes events such as karaoke and festive celebrations. However, some reviews highlight issues with cleanliness and the overall condition of the facility, indicating that improvements are necessary.
Dining & Activities
While the facility offers a range of activities intended to engage residents, feedback on dining experiences has been inconsistent. Some residents have reported dissatisfaction with meal options, noting that food quality and choices do not always meet dietary needs.
Room for Improvement
Several reviews indicate a need for improvement in staffing levels and the overall quality of care. Issues such as neglect, inadequate medical attention, and poor communication have been highlighted. Families have expressed concerns about the cleanliness of the facility and the need for better maintenance of equipment and living spaces.
Summary
The Gardens at West Shore provides a variety of services aimed at supporting residents through skilled nursing and rehabilitation. While some staff members are praised for their dedication, significant concerns regarding care quality, staffing, and facility conditions have been raised by residents and families. Prospective residents and their families should carefully consider these factors when evaluating this facility for their loved ones.
