Overview
Serenity Hospice of Pennsylvania, located in Bensalem, Pennsylvania, specializes in providing compassionate hospice care either at home or in care settings. Their mission is to enhance the quality of life for patients grappling with serious illnesses while offering support to their families during challenging times.
Services & Support
Serenity Hospice offers a range of services designed to address the needs of patients and their families. This includes doctor consultations, prescription medications for pain and symptom control, and hospice aide services to assist with daily living activities. Their team comprises nurses, social workers, and chaplains who provide both emotional and spiritual support, ensuring that families feel guided and cared for throughout the end-of-life journey.
Care Approach & Staff
The staff at Serenity Hospice is frequently described as compassionate and dedicated. Families have noted the professionalism and genuine care exhibited by the team, which includes nurses, aides, and administrative personnel. Many reviews highlight the importance of communication, noting that staff members are responsive and attentive, ensuring families are informed and supported during difficult times.
Who They Serve
Serenity Hospice serves individuals facing terminal illnesses and their families, providing a supportive environment that prioritizes comfort and dignity. They aim to cater to the specific needs of each patient, ensuring that both medical and emotional aspects of care are addressed.
What Families Say
Feedback from families indicates a high level of satisfaction with the care provided by Serenity Hospice. Many express gratitude for the kindness and support received, noting that the staff made a significant difference during their loved ones’ final days. Some families have shared experiences of feeling supported not just as patients, but as people, emphasizing the compassionate nature of the care team. However, there are also concerns regarding communication and decision-making processes, particularly related to medication management.
Room for Improvement
Some families have expressed dissatisfaction with certain aspects of communication, particularly regarding medication changes and end-of-life notifications. Instances where family members felt uninformed or unsupported during critical moments have been highlighted, indicating a need for improved communication protocols.
Summary
Overall, Serenity Hospice of Pennsylvania is recognized for its compassionate approach to hospice care, with a dedicated team that strives to support patients and their families. While many families commend the quality of care and emotional support provided, there are suggestions for enhancing communication and decision-making processes. Families seeking hospice services in Bensalem may find Serenity Hospice to be a valuable resource during challenging times.