Overview
Penn Medicine Hospice, located in Bala Cynwyd, Pennsylvania, offers hospice care services aimed at supporting patients and their families during challenging times. The focus is on providing compassionate care, although experiences reported by families have varied significantly.
Services & Support
The hospice team includes doctors, nurses, and social workers who are dedicated to ensuring comfort and support for patients. Many families have expressed gratitude for the kindness and compassion shown by the staff during difficult moments. However, some families have raised concerns regarding communication and the timeliness of support, particularly in urgent situations.
Care Approach & Staff
Families have noted the professionalism and compassion of the nursing staff and social workers, highlighting the personal care provided to patients. However, issues related to consistency of care have been mentioned, with reports of different nurses attending to patients at different times, which can lead to confusion and a lack of continuity in care.
Who They Serve
Penn Medicine Hospice serves patients who require end-of-life care, as well as their families. The service aims to provide emotional and physical support during this challenging time, although there have been instances where families felt their loved ones’ needs were not adequately addressed.
Room for Improvement
Several reviews indicate a need for improvement in communication and responsiveness, particularly concerning urgent medical needs. Families have reported delays in receiving necessary medical supplies and support, which added to their distress during an already challenging time. Additionally, concerns have been raised about the adequacy of medical equipment provided to patients.
Summary
Penn Medicine Hospice offers a range of services aimed at providing compassionate end-of-life care. While many families have praised the kindness of the staff, there are notable concerns regarding communication, responsiveness, and the consistency of care. Families seeking hospice services may want to consider these aspects when evaluating their options.
